PA/Carer tickets
If a customer is unable to attend the event without the support from a PA, then we will provide an additional PA ticket at no extra cost. This ticket will be granted on the day of the event, providing you bring one of the following supporting documents as evidence of your requirements.

Please bring one of the following with you:

• PIP (Personal independence payment)

• DLA – care and/or mobility

• Letter from a medical professional

• D/deaf or blind registration

• The Access Card or equivalent with a +1 Icon for PA tickets

Please do not buy a ticket for your PA as this will not be refunded if they are approved. 

The PA ticket is provided on the expectation that your PA is willing and able to assist you throughout your visit, and would be available and able to help you in the event of an evacuation. 

Carers of VIP ticket holders will be granted VIP entry, but we cannot guarantee seating for your carer if you are already on a full table (6 people).

Temporary Impairments
Please note that our access customer facilities cannot cater to people with temporary impairments such as broken bones, recent injuries and pregnant women. The facilities are for the specific use of access customers and we kindly ask that you please respect this.